SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M****a L. –
Всё отлично!На стопу 24,3 см подошли очень хорошо.Доставка 1 месяц.Спасибо продавцу!!!
D***a L. –
super, super, super
Customer –
Красивые кеды, по ощущениям и правда кожа. Но на 37 размер 24 см стору хочется взять на полразмера больше
Customer –
Товар супер до Минска шли 3 недели размер подошло идеально. Заказала 6,5 на ногу 23.5
Customer –
супер
Customer –
хорошего качества.
N*****a R. –
Классные тапочки! Мягкая кожа, подошел размер 7,5 на мой 36,5 отлично.
Customer –
на размер 38 заказывала 8. по размеру. заказывала 2 пары, маме пришли очень быстро, мне очень долго, хотя заказ был сделан в один день. кеды хорошего качества. не мятые, без заломов
N*****a K. –
Очень удобные, мягкие и легкие сникеры. На 36 размер заказала 6,5 потому что нога широкая и все подошло идеально. У кого нога узкая можно и 6 заказывать.
L***a K. –
Super!!!!
Customer –
Я очень довольна покупкой! Спасибо! Мягкие, удобные, нога не потеет. спасибо, рекомендую!
Y***a –
Мягкие,удобные,по размеру.Все понравилось
S***A –
Отличная обувь,я очень довольна. 5+
N***O –
классные башмачки. мягкие и удобные. пришли быстро.
A***a –
Кеды классные! Мягкие и удобные! Заказала второй раз, доставка быстрая! Первый раз не пришли.. продавец вернул деньги.. На 38-39 размер заказала 25 см
N***e –
parfait, prendre une taille en plus
M***g –
quality is good but the size too big.
A***z –
Tardo más de dos meses en llegar, aunque la verdad son muy cómodos los recomiendo ampliamente
Customer –
заказываю второй раз, отличные кеды, доставка быстрая, рекомендую
E***a –
Беру не первый раз, в этот раз маме и ребенку. Экокожа, мягкие, удобные. У ребенка 34 размер, 8 лет, чуть великоваты, растет быстро, то, что надо
A***n –
на 39 маловаты
J***a –
Все супер
M***k –
в этот раз шли дольше.но ничего.качество супер,очень мягкие.сели хорошо.рекомендую
N***a –
ЗАМЕЧАТЕЛЬНЫЕ ботинки! Правда очень долго шли! Хотя продавец отправил на 2 день! Спасибо конечно за обувь! Жалко только что продавец совсем не отвечает на сообщения! За общение-2 !! А в остальном- отличный товар! Рекомендую однозначно! Желаю продавцу успехов и процветания! И чуточку уважения к покупателям! Еще раз СПАСИБО за чудесную и не дорогую обувь!
O***k –
Довольна покупкой и заказала уже для дочери. Спасибо продавцу!!!!