SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***n –
Nice black blazer. Absolutely value for money. pictures attached
Customer –
получил очень быстро , рост 175 ,вес 74 ,на майку чуть чуть тесновато, качеством доволен .
N***A –
У мужа размер 2XL, заказала 5XL – подошло. Пиджак отличный.
A***a –
пиджак не много отличается от фото, но не существенно. на фото кожанные вставки, а на оригинале вставок нет, на карманах клечатые вставки- но мне оригинал понравился даже больше. цвет и фасон соответствуют фото. я заказывал 6xl. но у меня пузик- не сходится. рост 175, вес 92.
A***O –
Спасибо большое продавцу)) Все отлично)) Очень быстро пришло в Иркутскую область) Качество хорошее)
G***a –
meu filho amou bem acabado, lindo, recomendo otima qualidade.
Customer –
на 44-46 размер заказала XL, подошел идеально.Материал мягкий, что-то среднее межде микровельветом и джинсой.
G***l –
obrigado pela entrega produto de boa qualidade,agradeço a todos voces pela honestidade voces estão de parabens valeu até a proxima compra valeu
Customer –
Fits very well. Material seems to be of good quality.
Customer –
I’m somewhere between a men’s medium and small, I recommend getting XXL
Customer –
moto bem feito acabamento impecável,porém o tamanho é bem menor para 174altura 72de pessoas penso que o ideal seria um número maior mas gostei muito. otimo
M***n –
Доставка в Москву за 2 недели. Размер XL на наш 46. По длине хорошо, а по ширине только на тонкую рубашку или футболку.
V***a –
Perfect blazer. But Please select the appropriate size by checking size chart. Mine is M size but i ordered L and it is the best fit. Please check the uploaded pic
L***o –
nice